Mainstreet’s Past Performances

With our past experience and expertise in providing quality service and solving IT related problems, Mainstreet Technologies is very confident in our ability to provide the best solution for your business.

Bureau of Public Affairs: Administrative Support Services

Mainstreet Technologies has supported the US Department of State Bureau of Public Affairs since 2000. As evidence of our high quality services Mainstreet won the 2007 US Department of State Service Excellence Award. This was our third time winning the prestigous award. Our program management and managerial approach to staffing have delivered exceptional results. Mainstreet’s methodology for award-winning service is outlined below:

  • Rigorous Analysis of the requirements
  • Dedicated Internal Recruitment Staff
  • Top Level Benefit and Retention Package
  • Comprehensive Candidate Screening

U.S. Department of State: Help Desk and System Administration

Mainstreet has provided Professional Services including: Helpdesk Tier I through Tier III support since 2002. We have won several awards for the quality of our services.

Mainstreet performed the following services/functions:

  • T1 Customer Support through Tier 3
  • Documentation of problems
  • Tracking of issues to closure
  • Provide Status Reports
  • Support Video Teleconferencing
  • All Application support

Our Vision

Creating a place where Technology, Individuals, Communities and Corporations come together.